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New to talktalk, phone line now disconnected and Wi-Fi blocking content

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5 REPLIES 5
MartinM1
First Timer

Just joined talk talk last week. The phone line is now disconnected and the WiFi is blocking content on Facebook and Twitter. If I turn off the WiFi connection, the device loads the content straight up on 4g! 

 

Not overly happy with talk talk so far I have to say! 

 

OCE_Michelle
Community Team - TT Staff

Hi MartinM1,

 

I'm sorry to hear this. Do you have no dial tone? In regards to not being able to load facebook/twitter, are you using HomeSafe?

 

TalkTalk HomeSafe - An Overview

 

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

MartinM1
First Timer

Updated my profile.. the tv is buffering all the time on iPlayer as well...

MartinM1
First Timer

The phone has no dial tone

OCE_Arne
Community Team - TT Staff
OCE_Arne
Community Team - TT Staff

Hi @MartinM1

 

Line tests showed a fault on the line. 

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket in 48 hours for an update

 

Regards