Our go live date to switch from broadband to fibre yesterday (21/5/20) Internet went down yesterday around 2pm and hasn't come back on. Received an email saying we are connected. Using a Huawei Hg633 router which when I was upgrading was told would be sufficient. Have a continuous red light on box. Have checked the line and spoken to tech support who say the line and service is connected. Have switch it off for 30mins various times. Talk talk saying they are escalating to manager but wanted to know if anyone else as any ideas. Thanks in advance.
Thank your for your reply. I have now connected the router directly into the master socket with a DSL micro filter. Internet still showing red on the reuter. I have also connected directly into the test socket inside the master socket and still showing as red.
I'm really sorry to hear this.
The line tests are not detecting any faults.
I have completed a radius re sync. Please can you power down the router for a full 30 minutes and then let us know once the router has been switched back on (following the 30 minute power down)
It could be related to the router. Please let us know once you have received and tested with this.
If you are still experiencing this fault then the next step will be to arrange an Openreach engineer visit.