The other day I found my internet connection down returning from work via a netgear R7000. Tried the original modem router from talktalk, still no connection even after leaving the talk talk router off for a least 30 minutes, several times. Talktalk seem to think its is a router issue I don't.
Any help appreciated.
Using Faster Fibre .
What is the state of the lights on the TalkTalk router (I have no idea what ones are on the Netgear)?
When the internet light is red on the router, (or the status light is amber on the new TalkTalk Wi-Fi hub) the connection to the exchange equipment (or fibre cabinet if fibre) is normally OK, but there is a virtual path that needs to exist from this equipment to the internet. It is this virtual path that is down. This can be caused generally by:-
The best way to resolve this is for me to pass this to one of TalkTalk's OCEs to investigate the condition for you now.
The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use on-line chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
Please make sure that your community profile includes your first & last names, broadband phone number.
I did pass it over to the OCEs, they had some people working yesterday, so if you are lucky they might have someone working Monday. If not, it will be Tuesday.
Thanks for your reply.
Your line is showing in sync and connected. Please can you connect the router at the test socket?
Please can you also factory reset the router using the pin hole reset for ten seconds?