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Need help?

No Internet

First Timer

since last week Friday the 24th of April, I have not got any Internet connection and have started getting on the nerve because they internet to learn. also my house phone is working, there is no tone and keeps telling the line in use

Community Team - TT Staff

Hi, Anita


I'm sorry you are experiencing an issue with your service here at TalkTalk 


We have many self help services in place now due to the lock-down if you have access to My Account there are links on there to help self diagnose and report faults and cancel engineer appointment's 
The link is


Registering for My Account

Forgotten your My Account details



If you don't have access to My Account then the following link is to our service centre link. To help you trouble shoot and again links to further assistance. 

The link is


Many thanks for your patience