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No VPN connection - Dlink DSL-3782 router

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6 REPLIES 6
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Arkitreta
Chatterbox

Hello.

I can't make my VPN connection work with this router.

It only works with my mobile connection from Three.

Can you please help me to solve this problem? It's very important, as I need to work from home.

I look forward to hearing from you.

Kind regards.

 

Diana Bela Novo

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KeithFrench
Community Star

The router needs a firmware upgrade. I have asked one of TalkTalk's OCEs to pick your thread up and do it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team

Hi Arkitreta,

 

Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.

Please do not post any personal information on the forum.

 

Thanks

 

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Arkitreta
Chatterbox

Done

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Community Team

Hi Arkitreta 

 

Thank you 🙂

 

I've updated your router firmware version, please let us know how the connection compares following this.

 

Thanks

 

Debbie

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Arkitreta
Chatterbox

Thanks Debbie.

It works now! 🙂

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Community Team

Hi Arkitreta,

 

Thanks for the update 🙂

 

Thanks