I tried to find a solution chatting to someone from TalkTalk via the facebook page but no joy so am trying here.
My Wi-Fi connection disapeared last week. I can connect to the internet via a cable to my laptop fine but no wi-fi. I checked the status of my router on the hub page and it states wi-fi is disabled I've tried to switch it on but it isn't happening. I have tried a reset and also unplugged my router and restarted it and still not working. Looking at this forum it seems to be a common thing with people being offered a new router to replace the faulty one which mine clearly is. I asked for a new one but the person wanted to try every test even asked me how many bars on my wi-fi so not sure they grasped what I was trying to tell them. They even offered to send a chargeable engineer or for me to upgrade my contract! but I said I just want a router which works but they were reluctant.
As I said there seems to be many posts identical to mine and if anyone could help by sorting me with a replacement router I'd be grateful
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
I'm really sorry to hear this.
Can I just check if you have also tried a factory reset using the pin hole reset for ten seconds?
If you have tested this and are still experiencing this issue then I can send a replacement router.
Yes this was one of the first things I tried but it didn't do the trick.
Yes thanks a replacement router would be great thanks for your response.
Thanks for your reply.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thank you so much for arranging this. Yes I will definitely update you on how it is. Have a great day.
New router arrived yesterday and its been working absolutely fine no problems at all.
Thank you so much for your help.