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No broadband - Router says cable disconnected

Popular Poster

Hi there,


Phone line is working but broadband is not. Chatted to an engineer and we went through all the usual checks including connecting to the master socket. 

My router says says the internet status is “disconnected”. I tried a different router and that also does not work, saying the same “cable not connected“ error. 

TalkTalk chat said they thought it was a faulty router (and are sending a new router), but I’m not convinced as two different routers have a similar error message. 

Anyone else had the same problem???


Thanks in advance. 


Popular Poster
Aha! It’s back on now.

Told you it wasn’t the router .....
Community Team - TT Staff

Hi rob,


I'm sorry that we missed your thread and please let us know if you do any assistance.