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No connection after go live date


My broadband was meant to go live yeaterday, but even this morning it's still not working despite an email and status update on account page that my services are now live. 


The hub just flickers red constantly.

I have tried plugging the hub into the main socket in the house but it just does the same.


Please help - I cannot work without WiFi. 

Community Star

Hi @Fiona2612 have you tried a 30 minute reboot. Switch off the router, wait 30 minutes then restart?

your post has been flagged for assistance and you should hear back soon.




In the meantime please check your community profile and add your landline phone number which is used to identify your account. Click avatar top right corner then settings, then wizard. Please don't post personal details here for security reasons. Once this information is in place the OCE team will be able to help you.

I don't work here and all my opinions are my own.
Community Team - TT Staff



Can you please add your home phone number or Account number to your Community Profile. 


We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.


If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.


Please post back on this thread when this has been done..





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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.