cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

No internet... Flashing orange light

Reply
5 REPLIES 5
Highlighted
First Timer

Hi, yesterday evening our fibre broadband went off and the router had a flashing orange light. It also says on my devices that sign in is required.

 

I have checked all connections and tried turning it off for 30 mins but no change.

 

Also can't get through on live chat today.

 

Can anyone help please?

Highlighted
First Timer

Hang on there buddy..mine is 3 days now . absolutely rubbish ! 

Saurav Ojha
Highlighted
Community Team - TT Staff

Hi RPSlacky,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Do you have a dial tone? Do you have an alternative router that you can test with?

 

Thanks

 

Highlighted
Community Team - TT Staff

Hi sauravojha,

 

I'm sorry to hear this and we've posted on your topic this morning.

 

Thanks

 

Highlighted
First Timer

Hi turns out there was a problem with the cable from wall to router. In process of testing new router and new cable it worked, then worked with old router and new cable.

Highlighted
Community Team - TT Staff

Hi RPSlacky,

 

Ok thank you for the update and please let us know if you need any assistance.

 

Thanks