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No internet again!

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Conversation Starter

A faulty router was diagnosed and a new one has just been delivered. This appears to have sorted the no internet issue, however, there is no dial tone on the phone line?


@OCE_Debbie @OCE_Chris please advise?

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Community Team - TT Staff

Hi skoobz

 

Have you been contacted by an Openreach engineer?

 

Thanks

 

Debbie

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Conversation Starter

No, have heard nothing from Openreach. Only contact I've had is from Talktalk by text.

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Community Team - TT Staff

Hi skoobz,

 

Apologies for the delay, have you heard anything since your last post? If not then we'll chase this up with Openreach


Thanks

Chris

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Conversation Starter

@OCE_Chris 

No, still no contact. Thanks.

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Community Team - TT Staff

Hi skoobz

 

Apologies, Openreach have now closed this fault requesting that we arrange an engineer visit to the property.

 

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

 

Thanks

 

Debbie

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Conversation Starter

Openreach never turned up. The phone is still not working and now the internet has cut out again.

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Community Team - TT Staff

Hi skoobz

 

The fault ticket states that a fault was repaired, and line tests are now coming back as clear. 

 

Are you still having problems?  

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Conversation Starter
Thanks, it all seems ok now. I guess an engineer was able to fix the issue without accessing my home.
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Community Team - TT Staff

Hi skoobz,

 

Thanks for the update 🙂

 

Thanks