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No internet connection abiout three times a day.

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3 REPLIES 3
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Chatterbox

I changed to fibre in january and the instructions said don't turn off the router.  About three times a day (usually after I have not used the internet for a couple of hours) I have no connection. The router light shows as ON, but the only way to get the internet is to switch the router off, and then back on. After a couple of minutes I am connected. So frustrating that I have to do this so often. Is the router faulty?

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Community Star

Hi @bougivalbob is this a wired or WiFi connection and1 device or multiple?

your post has been flagged for assistance and you should hear soon.

I don't work here and all my opinions are my own.
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Chatterbox

The main desktop is wired to the router. Our phones and smart tv are wireless and obviously when the router is 'off' nothing can connect. regards bob.

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Community Team - TT Staff

Hi bougivalbob,

 

Line test is passing, not picking up any issues. Would you like me to send another router to test with?

Chris