No internet connection-happening weekly

[Channyy1x]

I seem to be having a recurring issue where internet drops out and I can't regain a connection. This is happening weekly. Last week I had an engineer out who couldn't find a fault and then the internet magically worked again. It has happened again today and I've booked an engineer for tomorrow through the online chat, but I don't understand why this keeps happening if the engineer finds no issue. I have a 5C master socket with a dsl filter. 

[OCE_Debbie]

Hi Channyy1x

I'm really sorry to hear this.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

Debbie