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No internet - flashing Amber light

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3 REPLIES 3
Nazir_ahmed
First Timer

Internet not working and amber light flashing in router.

 

my talk talk lan line number is :{Removed for privacy reasons}. You can locate my account using this. I was away for 3 months on holidays and when returned I found no internet.

 

I tried reset of router and still no luck. It is crucial that I have internet for work. Please help me to come back online soon. 

Anonymous
Not applicable

Hi

 

Can you please delete your phone number?


Talk-Talk like to have your profile upto date, things like...
Name
Telephone number
Alternative contact number
Via this link.....
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

NEVER post personal details into these help forums.

Some, hopefully relevant, contact details....
https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

If you’re an existing TalkTalk customer, and you’d like to speak to someone about your account and billing, moving house, to get some technical support, or make a complaint,
call TalkTalk on 0345 172 0088 – it’s free if you call from a TalkTalk landline,
or alternatively 0345 172 0046 – it’s free if you call from a TalkTalk landline.


Skynet_TX
Community Star

Hi @Nazir_ahmed,

 

I've removed your landline number from your post for privacy reasons.

 

Can you ensure that the cable that connects the router to the phone socket is firmly attached.

 

It would be worth going to the Service Centre to ‘Run a live connection test’ on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two. You may get faster support from the live chat or by phoning up during opening hours.

OCE_Chris
Community Team - TT Staff

Hi Nazir_ahmed,


I'm sorry to hear that you've been experiencing problems with your service. Line test is now showing that your router is connected to the internet, is everything OK at your end now?

If you're still experiencing problems can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris