Absolutely shocking customer service from Talktalk.
I recently renewed my talktalk contract for 18 months. My go live date was set for the 26 of November 2019.
I installed the new wireless router i received but it is stuck on a solid orange light.
I rang customer service on 0345 172 0088 and was told an engineer would come yesterday (27th) but no one turned up. I rang talktalk again and was told an engineer would come this morning (28th) still no on one has turned up.
I have spoked to various people within the customer services team and have just been passed on and nothing seems to be done.
Currently on the phone again for the 5th time trying to speak to a supervisor. Not sure why im waiting as im pretty sure nothing will get done anyway.
Absolutely ridiculous and not sure what to do now. Thinking of cancelling my contract. Shocking from talktalk. Well disappointed as i have been with you for years.
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I'm really sorry this is taking so long to resolve. I can see that it's been booked out to Openreach, have heard anything since your last post?
Hi Chris, Thanks for the reply.
Had the 2nd Openreach engineer come around today. Was told the visit was pointless as everything had been done by the 1st engineer. Both engineers said the same thing - it is a TalkTalk issue - something about PPE and port authentication from Talktalk.
Rang Talktalk while the engineer was present and was told by Talktalk the issue would take another 3 - 5 days to resolve from their end and that would i would get a call from a team in Manchester sometime soon.
No internet for 7 days.....
Hi, Just checked and my internet is up and running now (solid white light). Thank you.
Could you please provide a telephone number or contact for the compensation department as i had to add additional data to my phone to use the internet during the days I was unable to do so through TalkTalk.
In addition, there were also 2 days where the Openreach engineer was a no show which I took as holidays from work. Additional holidays were also used for the 2 days the engineers were present and the 2nd visit being pointless.