No internet nor phone service

[LoOtDo]

Can any one help?

Live in BB12 area.

We have had no internet nor phone since Sunday 17May.

We are both over 70 and isolating, with all that entails, but when we speak to the technical ”help” people all they say is that it is planned engineering work by Open Reach and it is out of their hands. Despite repeated assurances that the “management” would contact us on 3 occasions they haven’t.

We seem to be going round in circles with no resolution feel completely powerless as TalkTalk do not appear to have the will to resolve it. Any ideas as to how we can get our internet/phone back on line

[AzeemH]

Hi,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks