The router had been disconnecting and the light for internet turning red for weeks prior and now, both have failed completely!
No dial tone on the phone and almost all the lights on router besides the power and Ethernet are off. Router is a D-Link Model DSL-3782 Super router.
Please fix fault as this is a nuisance.
Open Reach didn't arrive on the Saturday they were booked to and the broadband and phone aren't working this morning, please help!
I'm really sorry to hear this.
I have contacted our Network Team in regards to this and I will post back on this thread as soon as I receive further information.
We can't see any visits arranged.
We can see that a fault was last raised on 08/08, Openreach were unable to resource an engineer for 10/08.
They advised that they attempted to contact the customer on 3 separate occasions to book but had no response and the fault closed down.
Never received any phone calls pertaining to the previous fault and as of today, I cannot call or receive on the landline anyway.
Since the last fault resolved itself, another fault developed this morning. Why?
No connection whatsoever since this morning; both phone and broadband dead (only power and Ethernet green lights on router while no dial tone on phone).
How many telephone sockets do you have? What other devices do you have connected in addition to your router?
Does your master socket have a Test Socket?
One telephone socket.
No other devices connected apart from the phone.
Ihave a standard master socket so I do have a test filter.
The internet and phone are both stop working every day as well.
This appears to have been raised to Openreach, can you confirm that you're still experiencing the issue and I'll chase this up with our network team if you are
YES, I AM STILL WITHOUT ANY CONNECTION!
Brexit is a quicker process than getting this fixed. No phone or broadband whatsoever.
Its back (both internet and phone) but is expected to disconnect again in a few days, according to the engineer.
The long-term solution as advised by the engineer is that the outside cable from the DP to the cabinet in the street needs to be updated, as it is the crux of the issue with the intermittent connection.