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Need help?

No internet or phone

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2 REPLIES 2
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Participant

Hi 

Royce was dealing with my internet yesterday, but I couldn’t get back to him as was I was at work. He has done line testing and that is ok. I’ve tried the inner connection of phone socket and there is no output. So I am assuming that it could be possibly the outside connector. Is it possible to send Openreach to check  please?

DSHiggins
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Participant
I’ve used the online testing in my Account and I got a text message that a open reach engineer will visit in 2 to 3 days. Is there anything I should know about this visit?
DSHiggins
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Community Team - TT Staff

Hi dshiggins

 

Apologies for the delay.

 

I can see that the fault has been raised to Openreach and is under investigation with a line engineer.

 

We should receive further updates later this afternoon.

 

Thanks

 

Debbie