Dropped connection twice during the day (2 residents working from home), both times reset and internet came back up for about 30 seconds before dropping again, now router can't connect at all, steady slow flashing amber light.
Health check from service centre came back fine, tried to connect to the Master BT test port with no luck. We don't have a landline phone to test.
Hi, I have passed this onto the team to take a look for you. If you haven’t already, please can you add your home phone number to your Community Profile so we can locate your details. Please do not post any personal info on here as it’s public.
We’re working through a very large queue with a reduced support team at the moment so we’ll help as soon as we can. Thanks for your patience 😊
Sorry for the delay in reply.
Due to the current crisis we are seeing increased contacts via our Social and Community channels, and we are working to fully support our customers and prioritise the vulnerable at this unprecedented time.
I've had a quick look at your line and connection here and it looks to be working.
Can you please let me know if you require my assistance.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE