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No internet

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4 REPLIES 4
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First Timer

Hi, we’ve woken up this morning to no internet. All lights on the router except Broadband and Internet. Going around in circles trying to test it online and getting nowhere. Tried switching it off and on again. Any help would be appreciated. Thank you 

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Community Star

Hi @Turnip88 if you're lucky and have a spare router, gives  it a try. if not your post has been flagged for assistance and you should hear soon.

I don't work here and all my opinions are my own.
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Community Team - TT Staff

Hi

 

I'm showing a connection currently, are you still having issues with your service ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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First Timer

Hi, I managed to have an online chat with a TalkTalk rep who identified an external issue. An engineer was dispatched and it was up and running mid afternoon. Thank you 

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Community Team - TT Staff

Hi Turnip88

 

I'm so glad to hear that this fault has been resolved, thanks for letting us know.

 

Debbie 🙂