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No router

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Popular Poster

Signed up to Fibre a few weeks ago as coming to end of contract.

Placed order 9th July for Fibre and new router at £30.

Went live 23/7, all very smooth.

 

No router turned up though and no £30 charge on my latest bill.

 

I didn't get any email confirmation after placing order nor did I think to take a screenshot. Postal welcome pack had just standard information.

 

Cannot afford £120 (!) for a new router from your shop, i'd like the original order honoured so a new router sent at a charge of £30.

 

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Community Team - TT Staff
Solution

Hi

 

I can see the contract has been renewed and all is as you say.

 

I'll get the router out to you at no charge for the inconvenience caused.

 

Regards,

 

Karl. 

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