The internet keeps cutting out at random points also, happened 3 times since Thursday. The "internet" light on the router goes red and turns go green again for 5 minutes no explanation for it, everything is set up correctly.
Who is responsible for regulating the service talktalk provide?
Apologies for this.
Is the replacement router connected at the test socket? Please can you also add an alternative contact number to your Community Profile, I can then raise this over to our Network Team for investigation.
Thanks. Would it be possible to keep the router connected to the test socket for 48hrs to see if DLM starts to increase the sync speed? The test socket is used to help eliminate any potential issues with the internal wiring before a fault is passed to our Network Team or BTOR for investigation.
Your line is showing in sync at 50.2mb.
Please can you try powering down your router for a full 30 minutes and then running a wired speed test following this?
Done that and speeds are still erratic and at random times we keep loosing connection to the wifi, the internet light on the router goes red and we are promted to sign into the network but nothing happens then it randomly fixes itself after 5 minutes.
I'm really sorry to hear this.
I've checked the connection stats and I can see the re connections on the line.
Please can you add an alternative contact number to your Community Profile, I can then raise this fault over to our Network Team for investigation.
That's me updated my contact number.
The router seems to also be resetting on a daily basis, is this something to do with it be connected to the test socket?
Should I connect it to the regular socket now instead?
Also, our ping has been gradually increasing it has gone from 15 to 39. What is the reason for this and how can it be fixed?
Thanks for your reply.
I've escalated this fault over to our Network Team for investigation.
Please can you leave the router at the test socket whilst our Network Team are investigating this fault. I will post back on this thread as soon as I receive further information.