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No sevice after go live date

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Community Team - TT Staff

Hi Garfy1990

 

Our Network Team have asked if you could re connect the HG633 router to the line?

 

They have also asked if you can power down the HG633 router for a full 30 minutes once it has been connected to the line.

 

Thanks

 

Debbie

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Team Player
Will do, I am away for a couple of days so will post on this when I have done it.
I assume this is the original router?
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Community Team - TT Staff

Hi Garfy1990

 

Yes please. Let us know once this router is connected and I will check to make sure it's the HG633 router.

 

Thanks

 

Debbie

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Team Player
That's the old router connected.
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Community Team - TT Staff

Hi Garfy1990

 

Thank you, I've checked and I can see that this is the HG633 router. Did you also power it down for 30 minutes?

 

Debbie

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Team Player
Done that
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Community Team - TT Staff

Hi

 

The connection looks stable currently and the sync is remaining at 49.5mb

 

Have you noticed an improvement since switching to the other router.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Team Player
We haven't been in the house much, will run a few speed tests and let you know in a few days!!
Highlighted
Community Team - TT Staff

OK, No Problem 🙂

 

We're here when you need us.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES