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Need help?

No wifi hub, no manager call back

First Timer

Hello. After months of slow fibre, drop outs and 2 engineer visits, it was decided we had a faulty HG633 hub.

After talking on live chat they agreed to replace our hub.

Today I received delivery of the new hub but was disappointed it's a DSL 3782, not the new WiFi hub. After 5 years being a customers and paying for months for a service we are not getting, the least I expected was the WiFi hub I was promised on live chat.

Live chat couldn't help and said a manager would call me back. I never received the call back.


Please can someone help me with returning this DSL router and sending the WiFi hub I was promised on live chat? I'm getting so so tired of this. I've already lost 2 days work this week waiting for engineers, which during a pandemic is really not great.


Thank you.

Community Team - TT Staff

Hi Kaytea143


Thanks for your post, sorry that you are having problems.


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.