Hello I recently signed up to Talk Talk and got swapped over today from Sky and have connected up the new router I received.
I was getting 32mb download with Sky and about 6.5/7mb download.
I have set the router up and I am only just getting over 21mbs download and about 6mbs upload.
I've had problems trying to change from sky to a different provider until a few weeks back when I could finally change.
I signed up for faster fibre with speed boost which should have been 28mb - 43mb download. But says my minimum guaranteed speed was 25mb download.
I've gone through the router and not sure if its capped. It gives me my current speed and my max speed being 25mbs download. I hope this changes overnight other wise will have to phone and change back as I'm about 12 mb worse off. Any advice. Thanks.
I have checked this morning and still the same speed of about 21mb download. This is not atall good enough.
This is what was expected when I first signed. Up I kind of expected to receive atleast 32mb download the same as my sky internet.
I've checked me account and now the speeds I signed up for have magically changed to something different.
Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.
Please do not post any personal information on the forum.
There you go. Thanks.
I've turned my router off for the 30minutes reboot. As suggested to other people. Going to switch it back on now.
I've run a test on the line which has detected a potential voice fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone? Does your master socket also have a test socket?
We would need to confirm if you are experiencing any issues with your landline service as this can affect the broadband connection.
Would it be possible to borrow a phone for testing purposes so you can check the line for any noise?
As stated before I dont use the voice part of my landline. I will try and get a phone to borrow today.
Right I have just checked my internet wifi speed again tonight. And we are getting this me and my wife have our mobiles connected to the wifi and using them for browsing. This is really bad. Considering I used to get 31mb constant download speed with sky. I expected even more then this as I have the fibre boost aswell.
If I cannot get this I will be cancelling asap as I dont want to pay talk talk any money for internet which breaches our contract.
To carry on from this my house is semi detached and my adjoined next door neighbour also has talk talk they dont have fibre boost but they seem to be getting this they have the older style DSL router. Still nowhere near what I was getting before.
And then the next thing is I used there landline phone on my line in the test socket and I have no dial tone.
Thanks for testing this. I've passed this over to our Network Team now for investigation. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update on the fault for you.
Thanks. As a voice fault can affect the broadband speed and stability then the broadband speed should also improve once the no dial tone fault has been resolved.