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Need help?

Not getting gauranteed speeds

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2 REPLIES 2
Xamaad
First Timer

Hi there, 

I recently upgraded to fibre 65 from the faster fibre package. The upgrade went live on the 14th of December and I am yet to obtain the faster speeds. If I look at my account on talktalk, it still says that my speed is set at 39MB, also if I run a network speed test from a wired device, it gets up to around 32/33mb. What should I do here?

Skynet_TX
Community Star

Hi @Xamaad,

 

Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help it reconnect at the faster speed.

 

If that doesn't help, then for one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two. You may get faster support from the live chat or by phoning up during opening hours.

OCE_Michelle
Community Team - TT Staff

Hi Xamaad,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks