thanks for the post. Keeping things brief, we’ve tried a host of this including switching from 5 to 2.4ghz and every test result is consistent in that, it doesn’t achieve the minimum guaranteed speed pledged...by some distance! (Just to confirm that the Lenovo P2 is an Android phone, not laptop)
i appreciate your comments about possible outside interference however if this is the case, then don’t offer such a guarantee. From my perspective as a new customer moving onto ‘Faster fibre’ TalkTalk hasnt delivered on its promise, it’s that simple.
so to resolve this, I’m more than happy for you to send me this guide in order to investigate this further or if that’s too much, talk talk could reduce my monthly bill by half for the remainder of the contract seeing as I’m only receiving half the speed promised, or I could leave penalty free as per the 30 day guarantee.
Please could you or Michelle advise the best way forward as from my perspective, this cannot remain as it is, I’m sure you’ll appreciate that
I await the response
many thanks and kind regards
Despite not being paid for this, I will do everything I can to help you. I would point out that I am talking of WiFi, not outside interference.
Please see my attached guide on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.
Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button on the post editor's toolbar as large images. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.
Many thanks indeed for the reply and attachment. I’ve had a brief look and it’ll take me a little time to digest it as I’m far from being a tech expert.
I should say at this point that we don’t have a pc or laptop. We have 2 x iPad 2, 1 x iPhone 6 and 1 x Android Lenovo P2 phone, that’s it. (Probably the community are questioning how we manage with these archaic devices!).
Nonetheless, I’ll go through the attachment and see if I can supply info you require from these devices. I’ll be in touch as soon as I can
again, thanks so much
Hope the above info was helpful. Please let me know if you need any further info. Also, I can’t find anyway to send you data for the two iPads and iPhone 6. Shame as these are the most affected devices. Can 6ou suggest a way around this?
Also, just to let you know, we do get random disconnection and reconnection from time to time. For example, on the Android phone I get a audible and visual notification the my phone has disconnected and almost immediately after a notification informing me it’s reconnected. This happens randomly, don’t know if this helps.
You do not have any wifi interference, but there is something that concerns me. When you look at the signal strength/time graph, I assume that your two networks are the red & blue at the top (I have no way of knowing this from your screenshot). The red one (presumably the 5GHz) suddenly takes a nosedive near the end of that time period (possibly you cut the time axis off when taking the screenshot) & comes back up again.
It might not be wifi interference causing that, but possibly electrical interference. So it might be worth looking at the router location etc.
This is the best router location, but obviously, this is not always practical & a compromise has to be reached.
The general rule is to keep it away from:-
As a very general rule, the signal travels best on the same floor as the router and to the floor below. It does not always propagate very well to a floor above the router. However, with more modern routers, if they have a higher specification, they may be able to get the signal upstairs OK, but your ability to receive it also depends on your device's network adapter being of a higher specification, as well as its age.
thanks for the response. I’ll resubit the red graph (above) and it is 5ghz which actually works best. This is a full image.
Firstly, we live in an open plan bungalow. The router is in the main room which is fully open plan. The nearest device is a tv and sound bar some 3 metres away however neither are switched on until late evening.
the only other position is in a hallway which is away from the open plan but the speed tests that we’ve conducted (many times ) confirm little to no difference.
As mentioned ive attached another screen shot of the 5ghz ‘Red’ graph. Can you please expand on your concerns in laymen’s terms on how this may affect things please
thanks so much
That is not the view I am talking about it is the signal strength/time graph, I think they call it the Time graph.
You have something a miss then with either the router or WiFi adapter in your android device or the android is going into sleep mode. Please can you check your power management on this device?
The router is brand new from talk talk only a few weeks old. My android phone is working fine and certainly not entering into sleep mode, flight mode or any power saving mode.
You have other wifi devices, do they exhibit the same problems & if so can you run an analyser on them?
Yes the same problem affects all devices. The other devices are 2x iPad 2 and 1x iPhone 6s. I'm really not sure how to download/connect a WiFi analyser to these devices. Could you kindly help?
In my guide I sent you, the only one I know of for Apple devices is NetSpot, which is for MacOS, I am guessing that your devices do not run this OS. If that is the case the only things I can think of is
a) what happens to the light on the front of the hub when this happens
b) if nothing with the light, try another hub.
no I can’t run this sadly
with regards to the hub, nothing happens the white light remains steady. If we need another hub it’ll be our third in less than a month.
thanks for the post. Keith has been very helpful however despite this we are no nearer to resolving this problem. It’s been going on now for nearly a month since we joined. As previously stated, the WiFi is working but we are consistently not achieving the guaranteed minimum speed pledged. In fact most days we’re reaching half of that. Keith has suggested trying a new hub and if so, that’ll be our third in a month.
So as it stands, problem remains the same with no fix. Perhaps you could email me so we can resolve this
thank you and also thanks to Keith
This is affecting multiple devices with no WiFi interference or apparent instability on the line, all I can do is ask the OCEs to consider a replacement router.
It'll be our third one but if you think it will help solve this problem, yes please