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Not gone live, order 'stuck in system'!

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5 REPLIES 5
Emma80r
First Timer

On sky adsl and ordered fibre nearly 3 weeks ago from talktalk, meant to go live yesterday but no change. Live chat this morning after about 20 mins said order stuck in system!, basically nothing done!

 

Sinenhlanhla Chamane: 

'I have investigated the order and found that there reason why your services are not working is because the order is stuck within our systems and I have raised an escalation to the Service Management team. This issue will be resolved in the next 48-72 hours, we do apologise for the inconvenience.'

 

Is this normal and will it get resolved?

Luckily sky have not pulled the plug!

 

 

Emma80r
First Timer
Still not switched to tt from sky but at least sky still working fine
OCE_Arne
Community Team - TT Staff

Hi @Emma80r

 

I will look into this for you and get back to you. 

 

Regards

 

Emma80r
First Timer
Thanks, online chat yesterday claimed it may switch today
Emma80r
First Timer
Fibre now live and working but sky adsl was still working before i switched to talktalk router.

Do i need to tell sky i'm now live with talktalk so they don't keep billing!?
OCE_Arne
Community Team - TT Staff

Hi @Emma80r

 

Thanks for the update, glad its gone live.

 

If was have taken the number away from Sky there system should recognize it and close the account. 

 

I would advise making contact with them anyway to double check. 

 

Regards