Our Network Team have advised that they have looked into this and can't see any issues. They also advised that the current sync speed is within the predicted range for the line. Just to confirm, what throughput speeds are you receiving at the moment? When did the last engineer visit who mentioned the possible REIN?
The speed and line profiles are monitored and adjusted by DLM.
Your sync speed is showing as 63.2mb. What speed were you receiving before you experienced a fault?
Please can you try powering down the router for a full 30 minutes to see if DLM starts making any changes following this?
Our Network Team have looked at this and have been unable to detect any faults. They have advised that your current speed is within the range for your line.
This also doesn't require a DLM reset as it is already on the correct profile.
Try to post your question here:
You can find people with incredible knowledge and always willing to help.
@OCE_Debbie @OCE_MichellePlease can you answer the question. Is the profile banded? A simple yes or no will suffice. As my ISP you will be able to have this confirmed by Openreach as a banded profile isn’t a fault and I have never suggested that my line has a faulty.
If my profile is banded I will never reach the top range stated by BT wholesale.
Yep 🙂 that’s why I am wanting a specific answer to the banding question as will move to Plusnet and pay TT the in contract termination charge. There’s over 10 mbps of a difference between connection and sync speed with a 6db dlm the connection was at 63700 which looks suspicious that it’s banded so will the answer from the OCE to my question if the line is banded and to be honest I just wish the OCE would actually read the thread instead of generic stock replies in order for them to hit their targets of percentage of messages replied to 😞
If the 6dB figure you mention there is your router downstream SNR margin then that is bang on target and you won’t get any faster. For more information on line profiles and banding have a look at Kitz as our friend mentioned earlier.
Our Network Team have confirmed that there are no caps on the line. We do not have any capability to cap speed. DLM monitors the connection and adjusts the speed/profile.
@OCE_Debbie I understand from previous discussions that the DLM can band a profile and this is what I wanted to know if my line has been banded by the DLM? either a DLM reset of moving to another provider will reset the line to open. Please can you let me know the status of OR DLM banding? Thanks