OCE Help with complaint please

[Birchcroft]

I have an outstanding complaint and was last contracted by a Complaint Manager on 5/4/2019.  Since then I sent an email requesting an update to the status of my complaint (15/4/2019) which got the standard automated response, but nothing else.  Essentially things have gone totally silient regarding my complaint.  I was therefore wondering if an OCE could prod the complaints team,  even if it is only for them to issue a Deadlock letter.

Thanks

[OCE_Debbie]

Hi Birchcroft

I'm really sorry to hear this.

I've contacted our CEO's Office and requested that you are contacted as soon as possible by a Complaints Manager.

Thanks

Debbie

[Birchcroft]

@OCE_Debbie  Thank you