OK, can you give us a bit more information? Have you worked your way through the help article?
We are interested in getting things sorted here! 🙂
Unfortunately the online support team will not be back online until Monday, but they will gladly look into this for you when they are. Make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account and then wait for them to respond.
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see that the speed is low.
Is your router currently connected at the test socket?
Thanks for your reply.
As you have tested with a different router at the test socket then the next step will be to arrange an Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
Thanks for the Private Message.
I have arranged the Openreach engineer visit for 22/01/2020 AM (8am - 1pm)
Please let us know how you get on following this visit.