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Open Reach has updated fibre availability for my property when will i be able to place an order?

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OCE_Chris
Community Team - TT Staff

OK thanks. If it happens again could you make a note of any error code and could you check the router light to see if the connection has dropped 


Thanks

Chris

stephenmaxted
Team Player

Hi Chris,

 

Thank you for your reply. I had a visit yesterday afternoon from a TalkTalk engineer who tested the line and talked me through what might be happening.

 

From the above mentioned conversation, it seems as though demand for bandwidth in our area is causing 'peak time' speed reduction below the minimum guaranteed in our contract to a point where it is insufficient for streaming video to one device only.

 

On this this basis, unless talkTalk can supply me with a fibre service, I shall be starting the prcess of leaviving TalkTalk and expect to do so without penalty.

 

Yours

 

Stephen Maxted

OCE_Chris
Community Team - TT Staff

Hi Stephen,

 

I'm really sorry to hear that you're thinking of leaving, but if you do want to discuss leaving our Loyalty Team will be able to help

Chris