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Openreach have replaced the cable but internet still dropping out 50 times a day

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3 REPLIES 3
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Sightseer

Openreach came and replaced the cabling from my house to the telegraph pole on Tuesday,they also fitted  a new main socket. Tests were fine. Internet had been dropping out badly for weeks. Same problem still, signal to the router excellent, download speed excellent when it is connected but I am losing internet connection 50+ times a day.

Lara Barnes
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Community Star

Hi @Lara_Barnes your post has been flagged for assistance and you should hear soon. Is your phone line working ok?

 

Have you tried rebooting your router?

 

Is it windy where you are?

I don't work here and all my opinions are my own.
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Community Team - TT Staff
Solution

Hello Lara,

Sorry for the Delay, i have investigated your Service and the line is clear of faults with no Errors or Drops on the Openreach Network.

However I can see WiFi Errors on the Router (WiFi Errors (Tx/Rx)286957/369667) 

As such i have placed an order for a new router to be Delivered, Please allow 2-3 Working Days for Delivery.

Thanks,

Jay

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Sightseer

Thanks Jay TT

Lara Barnes