Orange Light flashing on router

[Dan Stoker]

Orange light flashing on router. 

• Router installed 3 weeks ago and has not been moved since 
• All cables still plugged in OK
• land line still working
• tried switching off and on
• tried pressing factory rest button
• still saying I’m connected on my phone, laptop etc. But unable to view any online content. 

Possible router fault? Any help appreciated. 

[OCE_Debbie]

Hi Dan

I'm sorry to hear this.

The line test has not detected any faults but I can see that the router is not in sync.

I can send a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

[Dan Stoker]

Yes that would be great thank you! 

Regards

[OCE_Debbie]

Hi Dan

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

[Dan Stoker]

I will do thank you. 

[OCE_Debbie]

Hi Dan

No problem 🙂

Debbie

[Dan Stoker]

So the new router arrived today and upon removing my original router and wiring I have actually found a break in the broadband cable which I somehow missed when originally checking it. Not sure how this could have happened as the cables have been untouched since they were installed. I plugged the new broadband cable in to my original router and it is now operating fine. Should I send the replacement router back with the faulty cable? 

Regards 

[OCE_Debbie]

Hi Dan

Thanks for keeping us updated.

It's entirely up to you. You can keep the new router and return the old one or just send the new router back.

Thanks for letting us know 🙂

Debbie