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Need help?

Over two weeks now, Broadband says "Connected/No Internet"

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Chatterbox

Hi

I followed the help article and the track order page says.

 

Order tracker


You don't have any open orders to track right now.


Check how your order is progressing, track your parcel delivery or reschedule your appointment.

Your order summary page will be displayed, showing you:
Your order details
The current status of your order
The estimated service start date
Your engineers appointment (if applicable)
If your equipment has been dispatched & the delivery date
Your parcel tracking reference number (if applicable)

 

But if i go onto the service status page i get.

 

We're working on your fault


You have a BrightSparks engineer visit booked.

The engineer will arrive at the time confirmed on the SMS you received.

 

I think i need some help with this

 

Thanks

 

 

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Community Team - TT Staff

OK, we can cancel the visit for you but I'd make sure it's OK over the weekend, it it is then bump the thread on Monday and we'll cancel the appointment 


Chris

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Chatterbox

Hi

The internet has been on for three days now and seems to be back to normal, so i would be grateful if you could cancel the Brightsparks engineer that is booked for the 24th September.

 

Thanks again

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Community Team - TT Staff

Hi Nobag,

 

That's great news, I've sent you a PM to confirm some details, we'll then cancel the engineer visit 


Thanks

Chris

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Community Team - TT Staff

Hi Nobag

 

Thanks for confirming your details. I have cancelled the engineer visit as requested.

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie