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Paying for 40 getting 10, please divide bill by 4 and refund... :-$

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5 REPLIES 5
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ServiceDown
Repeat Guest

I should of heeded the warnings, this is month 3 of 18 and a very bad service! I am being robbed!

 

😠

KeithFrench
Community Star

Have you reported this? I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

ServiceDown
Repeat Guest
Community Team

Hi ServiceDown,

 

Sorry to hear you're experiencing problems with your service. Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris

ServiceDown
Repeat Guest

Within a couple of minutes, of a phone call to TT...surprise, surprise! back to 40 (33.7) 🙂 Do TT throttle speeds!? I DONT TRUST TT anymore, and will be switching off my hub and speed checking everyday from now on! :-$

Community Team

Hi ServiceDown,

 

Glad to hear you speed is back to normal. Did you reboot the router? If you did then this probably resolved the issue. If you'd like me to take a look at this for you please update your community profile


Chris