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Periodic slowness fixed by restarting router

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13 REPLIES 13
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Team Player

Hi, I have had this issue for years, but it suddenly seems to have got a lot worse.

 

Basically, I periodically have to reboot my router to "fix" slowness issues.

 

This used to happen maybe once a week, although it's never been regular times. Recently it's got worse and I've had to restart the router twice today.

 

See below images for a before and after:

 

0E4AE15C-62B0-4019-9985-DF95CE118670.jpeg

 

0C454B96-965D-4839-A5A5-32BB5B4F85A7.jpeg

 

 

Yes, I have checked the usual things and been through all the usual checklists for slowness. Right now, it's just me at home and there is only one device connected.

 

I've had the same router for years now - any chance an upgrade would fix this annoying issue?

 

Let me know what information you need...

Oliver Clare, TalkTalk Customer
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Community Star

I assume that this is on wireless connections, do you have any wired ones to compare this with?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Team Player

Thanks for your reply Keith. You're right that this example was on a wireless connection using the Google Speed test. However, I haven't noticed any difference when running these tests on wired or wireless over the last few years, via Google or Ookla or Speedtest.net. So now I generally just stick to whichever test is the easiest to do at that time (e.g. whether on PC or phone when everything goes s l o w).

 

I am 100% convinced the issue is with the router itself. Trust me when I say I have tried all the usual steps several times in the last few years. I think there's even a community post here by me from the original issue. When it became clear that rebooting the router "solves" the problem (in the short-med term), that was enough for me. Now it's getting worse, I'm seeking more answers.

 

Thanks for your time.

Oliver Clare, TalkTalk Customer
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Community Star

Due to that information, I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Team Player
Thanks! Yeah, no massive rush. It's been an issue for a while so a couple of days more is nothing 😄
Oliver Clare, TalkTalk Customer
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Community Team - TT Staff

Hi LordScree,

 

Just to confirm, are you currently using the HG633 router?

 

Thanks

 

Highlighted
Team Player
Yep, that's the one 🙂
Oliver Clare, TalkTalk Customer
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Community Team - TT Staff

Hi LordScree,

 

Ok thanks for confirming. Would you like us to send a 3782 router for testing purposes?

 

Thanks

 

Highlighted
Team Player
Sure! Happy to try a new router. Thanks!
Oliver Clare, TalkTalk Customer
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Community Team - TT Staff

Hi

 

A new router is on the way for testing.

 

This should arrive in the next 24-48 working hours.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Team Player
You are awesome! Thanks Karl! Fingers crossed this fixes the issue. I'll report back on this thread.
Oliver Clare, TalkTalk Customer
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Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Team Player

I thought I should add an update.

 

I've had the new router for a week now. The first three days, I was getting some really poor speeds. However, I was expecting this, so I left the router untouched.

 

I am pleased to say that, from yesterday, the download speed seems to have levelled out at a fairly consistent 28Mb/s. I will continue to test regularly over the next week or so, but I have not had a recurrence of the very slow speeds seen with the previous router (that were temporarily resolved with a reboot). At present, it seems that the new router is at least more stable than the old.

 

However, my contract is for 36Mb/s - and I did used to get 36Mb/s using the old router. I seem to have lost 8Mb/s somewhere along the line. Does anyone have any ideas on what could be causing this @OCE_Karl @OCE_Michelle ?

Oliver Clare, TalkTalk Customer
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Community Team - TT Staff

Hi LordScree

 

Thanks for keeping us updated.

 

If the connection remains stable then the speed should start to increase. I've checked the connection stats and your line is in sync at 30mb.

 

Is the router at the test socket?

 

Thanks

 

Debbie