Day 10 of no internet or phone
Day 3 of no updates on this forum after being informed more info would be available on Tuesday afternoon which I didn't receive
After promising to keep me updated why are you not responding with any updates or communication?
For anyone else reading this does anyone know I can get in touch with the complaints department at TalkTalk? Should I use CEO Email?
Apologies for the delay (FYI, each time you post you move yourself to the back of the queue)
I'm really sorry for any inconvenience caused by this issue. It is currently in hand with Openreach, they've carried out investigations but dig work is now required, they've asked us to check for updates on the 10th
Can you bump the thread on Friday, if you don't hear anything beforehand, and we'll check for updates
If one of us already has your post in their queue then when you reply it can come directly back in to us (as it has done here) but generally if you just keep on posting it will repeatedly move you to the back of the queue
I'm really sorry for any inconvenience. As this has now been raised to our CEO's Office I'll leave it their capable hands, they'll be able to provide any updates. As I've said, it is in hand with Openreach, they need to carry out dig work which unfortunately does generally delay repairs somewhat.