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Phone apps not working

First Timer

Hi there, we switched to Talktalk broadband a few days ago. Since then apps like Facebook and Twitter wont work through the wifi. They work if we switch to 4g. Same with both phones. Does anyone know why this is happening? And how to fix? Thanks 

Community Star

Hi Tina, welcome to the community your post has been flagged for assistance and you should hear during the day.

Do the apps work on a wired connection?

Have you checked Homesafe in my account? Some of How to turn off homesafe settings block apps.

I don't work here and all my opinions are my own.
Community Team - TT Staff

Hi TinaL1,


Welcome to the Community 


I'm sorry to hear you're experiencing problems with your service. Have you tried Divsec's suggestions?


First Timer

Hi I have the same problem, everything works fine apart from Facebook, Facebook messenger and sometimes WhatsApp. Some people say it is the router and have been sent out a new one. Anyone have any suggestions? Thanks 

Community Team - TT Staff

Hi @Damo082


Please can you create a new thread, we can then look into this further.