ive upgraded to fibre 35 today, had no internet connection since this morning, I’ve had an email over 2 hours ago to say I’ve gone live but the router still has orange flashing light (no connection) and the phone line is dead (no dial tone) is this normal? Desperately need my wifi to work from home tomorrow!
If the phone line is dead then that is not normal, it can sometimes take until midnight for the broadband to work properly, but the phone line should be working as soon as Openreach have moved your line over to Fibre in the cabinet.
It would be worth going to the Service Centre to ‘Run a live connection test’ on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.
The TalkTalk staff on this community will be able to help, but it may take them two or three working days to get to this topic. You will get faster support from the live chat or by phoning up during opening hours.
Hi thanks for the reply, yeah I’ve ran a test on the line and it says talk talk has an issue but I’ve had no correspondence to say what the issue is or how long it will take I wasn’t sure if this was just a normal part of switching over, I will call them tomorrow. Thanks again
Hi, still no broadband or phone line, been told there’s a fault on my line which is funny it was absolutely fine until my go live day Last week! been told I need to wait for openreach investigate the fault but been given no time frame and no one I can contact, 6 days now and nothing
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