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Ping Spikes

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8 REPLIES 8
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Chatterbox

Hi there,

 

Been with Tiscali for while now, But Every time I am gaming my ping seems to rise from 40 to 100 to 300, this happens every 5 minutes or even less. I don't know if it is because I am using wireless internet or what. It sucks because I have to have the router downstairs as there is no sockets available for me upstairs.

 

I also don't know if it is because the router is old or what. I would like to have this look at as the ping is just terrible.

 

I am using wireless to connect.

 

Thank you

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Chatterbox

Update

 

Spoke to customer live chat.

 

They are sending a new hub, Once arrived I will Update this thread.

 

Thank you

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Community Team - TT Staff

Hi peter,

 

I'm sorry for the delay. Thanks for the update and let us know how the connection compares 🙂

 

Thanks

 

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Chatterbox

Update,

Got the new router, But still getting the same download speed.

 

My ping also goes very high.

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Community Team - TT Staff

Hi peter byrne

 

Please can you add your TalkTalk telephone number to your Community Profile, I can then check the connection stats.

 

Thanks

 

Debbie

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Chatterbox
Hi Debbie, I have added the phone number to my profile thank you.
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Community Team - TT Staff

Hi peter byrne

 

Thank you. Please can you also send me a Private Message to confirm the name on the account.

 

Debbie

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Chatterbox
I've sent you a Private Message
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Community Team - TT Staff

Hi

 

I've updated the router.  Line tests are all clear, no obvious line issues, no errors etc.

 

Is this only over wifi ?  Have you also tried separating the WiFi broadcast channels etc.

 

Thanks

 

Karl. 

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