I upgraded to what I believed was super fast broadband only to find the confirmation email stating I was only entitled to faster fibre. This is not what I wanted and now I cannot get in contact with talk talk. I have a vulnerable child who heavily relies on the internet and the television.
Has anyone encountered this? If so what did you do to resolve it?
I'm sorry for the delay in getting back to you and I'll take a look now. I've run a test on the line which hasn't detected a fault. Can I just confirm, are you unable to connect to the internet? Is the voice service ok?
If you can't get the fastest service, that is because your line is too long to support those speeds.
Other providers using the same infrastructure can agree different "profiles" with Openreach on the line that can increase speed but at the risk of less stability.