Thanks for starting a thread
Are you running the speed tests on a device connected to your router by Ethernet cable or wi-fi? Are any other devices accessing the internet at the time that you run the speed tests?
Yes I'm running a laptop connected by Ethernet cable to the router. Yes a phone and a tablet (closed down - notifications only) connected when running a speed test.
The speed has now really picked up 22 Mbps and dropouts seen few. This may be a coincidence or a factor; there is a lot of chat on local social media about Virgin Media having problems in the area, been off or slow for a week or so, would this affect TalkTalk fibre?
Looking forward to your thoughts.
The speed seems fine WHEN connected. After investigation I suggest that the router's wi-fi output may be faulty.
I come to this conclusion for when my laptop is connected via wi-fi to the router, the connection drops out between 10 seconds and a minute. To get it going again I have to disconnect from the router and then re-connect. When I use a direct Ethernet connected cable to the router all seems well. Additionally, I have a remote wi-fi amplifier and when I connect the laptop to that all seems well again. Also my wife's tablet is starting to drop out the same, this is connected by wi-fi to the router, likewise a wi-fi internet television in a study (seldom used but tried as a test) also drops out after a minute or so or won't connect.
Could you send me a replacement router to verify that the fault is with the router's wi-fi? I have re-booted several times but with no change.
Whilst not without a connection the Ethernet cable is not convenient to continue to use and my wife is starting to complain about her tablet ! !
Looking forward to hearing from you.
Thanks for the Private Message.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
The new router is B R I L L I A N T ! !
Speed is consistent around 19 MBPS with every thing connected (for test purposes) and drop outs few (seen a couple whilst on email but may have been something different).
May I now keep the newly arrived router and send the original one back, or is the one I have a test model?
looking forward to hearing from you.