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Poor Fibre Performance

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7 REPLIES 7
richaa78
Team Player

Hi,

 

Over the past few months my fibre speed seems to be getting worse and find that I'm having to power cycle my router every other day. I find that once my boys have stopped and played online games I really struggle to stream YouTube/Netflix. When I power cycle the router all services are resumed until next time.

 

I have mainly been monitoring this using a mobile app but I have tested this using the master phone socket and laptop but the performance is still poor.

 

I pay for the fibre speed boost or something similar so would expect more.

 

I've found these order details:

 

Your estimated broadband speeds
  

Minimum Guaranteed speed

40Mb

  

Download speed

48Mb to 66Mb

  

Upload speed

13Mb

  

Contract length

18 months

  
 
  
  
  
 
  

Faster Fibre

  
 
  
Your flexible boosts 
  

Add and remove these boosts one month at a time

  

SuperSafe

FREE

  

Fibre Speed Boost

£5.00

 

Your help would be appreciated.

 

Kind Regards

 

Andrew

 

 

Community Team

Hi Andrew,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Which router are you using? (make and model) Does this affect both wired and wireless connections?

 

Thanks

 

richaa78
Team Player

Hi,

 

This does affect both wireless and wired connections.

 

My router is a Huawei HG633, Hardware Version:H.1.01.

 

Regards

 

Andrew

 

Community Team

Hi Andrew,

 

Thanks for confirming this. I've checked and the router currently does have the latest version of firmware. Would you like us to send a 3782 router for testing purposes to see how the connection compares?

 

Thanks

 

richaa78
Team Player

Hi,

 

I'm more than happy to test using a 3782 router...

 

 

Regards

Community Team

Hi

 

Dlink 3782 on the way to you.

 

Thanks

 

Karl. 

richaa78
Team Player

Hi,

 

Thanks for sending me the router but unfortunately plugged it in yesterday and it doesn't power on, DOA. 

 

Are you able to arrange for another one to be sent please?

 

Kind Regards

 

Andrew

Community Team

Hi Andrew, 

 

I will swap this for you.

 

Thanks

 

Karl.