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Poor broadband signal

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2 REPLIES 2
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WILLIAMLEE12
First Timer

Moght want to give people what there pay for I have the £25 package that don’t leave the front room it’s a open reach man cams said I needed a hub as I tried calling and to say that and couldn’t get through and haven’t herd anything since

KeithFrench
Community Star

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it) and what firmware version is it running?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Community Team

Hi WILLIAMLEE12

 

If you can answer the questions for Keith and add your home phone number to your Community Profile we can also take a look.

 

Regards,

 

Karl.