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Poor internet performance still after engineer visit - 4 months aniversary

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Community Team

Hi Lucas

 

I've passed this fault back over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Our Customer Service Team can discuss your bill once this fault has been resolved.

 

Thanks

 

Debbie

Lucascamara
Popular Poster
So if the issue is not fixed, I will never have my money back, it doesn’t look fair.
Community Team

Hi Lucas

 

If you contact our Customer Service Team then they can discuss this further.

 

Thanks

 

Debbie

Lucascamara
Popular Poster
Hi Debbie,
The broadband was fixed after 4 months on 20th January 2019.
Now I'm having two problems:
- First: Talktalk is changing me on my next bill £65 for an Open Reach engineer that wasn't booked on 23th November 2018 and, according to Talktalk, is not necessary to be at home, because it is always an external job. So I want it removed from my next bill;
- Second: Since 21st September, my broadband wasn't working properly. The engineer that came here said that the previous tenant had the same problem. The problem was fixed on 20th January, so I want to be refunded from 21st September 2018 to 20th January 2019. I tried to call 03451720088 but the guy keeps saying the same thing, like a robot.
Could you look at this two issues for me, please?

Thanks,
Lucas Camara
Community Team

Hi Lucascamara

 

I'm really sorry to hear this.

 

If you contact our Customer Service Team then they can look into this further.

 

Thanks

 

Debbie