Hi. A month ago, I had a email from TalkTalk saying “we’re always looking for ways to improve your internet connection and we think we might be able to make yours better. We will be carrying out some tests on your line in the coming weeks and as part of this process an Openreach engineer might try to contact you or you may see them working in your area. We’ll get back to you soon to let you know if we’ve been able to carry out the improvements.”
No-one has ever 'got back' to me but a week or so later some men were on the road outside my house measuring distances. “Fibre cable” they said when I asked.
Last week, I say my internet speed had tripled. Unfortunately, that lasted just a day or two and is now slower than it was and prone to dropout. I went to the TT website and ran the Service Status which suggested I was 'new' in some way and that my line would be monitored for 2 weeks for optimum performance and that during that time my internet would be 'up and down'.
I wanted more clarification so went to Live Chat but the operator only wanted to know about my sockets etc. He also said 'I see you are on a new service' (or words to that effect) which I can only assume is related to new cabling outside my house. I certainly have not taken out a new contract recently.
My question then: assuming there are new fibre cables outside, is it normal for me to have had faster speed for just 2 days and then for it to become problematic while the line is 'monitored'? When is full speed likely to be restored permanently?
Hi Largolady, from the info given a bit difficult to give a good answer. Have you gone from 20 to 60 and then to18? What is your contract speed? How are you measuring, WiFi or cabled?
Your post has been flagged for assistance and you should hear during the day.
Monitoring usually last around 14days to evaluate line quality.
Yes, I switched it off after reading a post similar to mine that said switching it off for at least 30 mins was necessary to get the higher speed. Must be true - my speed is now 4x what it was! Hopefully, this will be permanent.
Surely, though, the email I got from TalkTalk to say they were making improvements should have also said that a router reboot would be needed.
Thanks for the quick response to my post, both of you.
I'm sorry to hear this.
I've completed a line test which hasn't detected any faults and your line is in sync at 35.6mb.
Do you have any devices connected wired? Would it be possible to check the connection wired before rebooting the router?
Hi Debbie. I've connected my PC to the router with a cable and all is well. Perhaps that suggests it is my little wi-fi adapter that is struggling with the 'faster broadband'. Is that likely? If so, does TalkTalk recommend any particular type/brand of wifi-adapter? (A permanent ethernet connection is not viable for me.) Thank you.