Okay, so it's been a bit up and down.
When I got up this morning, it'd only had a connection for an hour and a bit, so I assume it'd reconnected at around 06:00.
And then during the day today, I lost the connection at about 10:50 this morning. I had to restart it, as I was working from home, and needed to get the connection back.
Any ideas what can be wrong, and more to the point, any ideas how we can regain a stable connection.
Thanks for that.
I don't know what's causing the disconnections but we can arrange an engineer visit to investigate further.
If you'd like us to arrange an engineer visit can you confirm:
I've also PM'd you to confirm some other details
I've booked the appointment for October 11 2019, AM (08:00-13:00), this was the only appointment slot available on Friday or Monday - please let us know how you get on
Sorry about this but just checked to make sure that the appointment was going through OK and found that it has been cancelled due to an issue with the line test. I've now booked the appointment again for Monday (14th) am (08:00-13:00) - apologies again, please let me know if you are no longer available for this appointment slot