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Problem with Zoom and talk talk zoom keeps logging off

First Timer

I have been having problems with zoom and talk talk , for some time now since the lock down 

I even changed my router to a new one but zoom keeps cutting off. I bought a new computer it didn’t help.

I have connected the computer to Ethernet cable directly from the router and  zoom keeps cutting off


Please what can I do to fix it, my neighbours  in their flatS don’t have the problem as they are not using talk talk .

my contract is still valid with talk talk so I can’t change providers but it is very frustrating 

Community Star

You would be better posting this in the Help section.

Community Star

@ngozie4, click on the yellow browser tab and choose a board from "help with your Talktalk service". Click on "start a topic" to open your thread. 


You also need to complete your community forum profile details. Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 


Staff will look into this for you during the week. They reply to the help threads Monday-Friday. 

Community Team - TT Staff

Hi ngozie4


Can you please add your home phone number or Account number to your Community Profile. 


We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.


If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.


Please post back on this thread when this has been done..





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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.