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Problem with new account- router never arrived

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2 REPLIES 2
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First Timer

I have joined up and my account says there is problem with my order and to call 0870 444 1820. I cannot speak to anybody when calling but there is no additional info on what is wrong with my order. I am meant to start my wifi tomorrow 7th April but no router has arrived or no emails sent to let me know what is happening. 

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TalkTalk Content Team - TT Staff

Hi, I have passed this onto the team to take a look for you. Please can you add your home phone number to your Community Profile so we can locate your details. Please do not post any personal info on here as it’s public.

We’re working through a very large queue with a reduced support team at the moment so we’ll help as soon as we can. Thanks for your patience 😊

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Community Team - TT Staff

Hi,

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks