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Problems with download speed after upgrade

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Team Player

Hi Chris yes one evening I did manage a full 15. something down but can't get more than 6 this evening, this is a real problem for me as I work shifts and a lot of the time I stream my favourite TV shows as half the time I work nights and can't see them live. 

 

Thanks to all the team for the ongoing help.

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Community Team - TT Staff

Hi hellogreg,

 

How has it been over the weekend? If no improvement please let me know and I'll ask our network team to take a look


Chris

 

 

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Community Team - TT Staff
Solution

Hi hellogreg,

 

How have the speeds been of an evening? Are they still slow at the moment or have they now improved?

 

Thanks

 

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Team Player

Unfortunately things are still sane as, seems every evening after 9 pm things really slow down  and by 10  I'm lucky to get 9mb down sometimes even less.

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Community Team - TT Staff

Hi hellogreg,

 

Thanks for retesting and confirming this. I've heard back from our Network Team that they have identified a possible issue and further investigations are now under way to resolve this. I don't have specific dates at the moment, however I will post back as soon as I know more.

 

Thanks

 

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Community Team - TT Staff

Hi hellogreg,

 

Our Network Team have made a change. Would you mind retesting the speeds this evening and letting us know if there are any improvement please?

 

Thanks

 

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Community Team - TT Staff

Hi hellogreg,

 

Just checking in to see how the speeds have been?

 

Thanks

 

Team Player

I'm on night shift and hope to run tests on sun/Mon night.

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Community Team - TT Staff

Hi hellogreg,

 

Ok thanks for the update 🙂

 

Thanks

 

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Team Player

Hi all I was able to get 15 down during the problem times the past couple of nights which is a slight improvement.

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Community Team - TT Staff

Hi hellogreg,

 

Can I just confirm, was this a wired or wireless speed test?

 

Thanks

 

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Team Player

These were over WiFi, however in all the times  over the past few weeks I have ran tests over both the difference had been negligible.

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Community Team - TT Staff

Hi

 

Can you run a fresh wired (not wifi) speed test today so we can see how things are performing.

 

Thanks  

 

Karl. 

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Team Player
I'll do that tonight and let you know
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Team Player

ok I ran a few wired speeds tests tonight using my laptop and the talktalk speed checker which was the only device connected at the times of testing the last result was at 23:15 hours and I got 14 mb down and 17 up so no real change. 

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Community Team - TT Staff

Hi hellogreg,

 

I'll need to pass this back to our Network Team. Can I just confirm, are the speeds still ok during the day?

 

Thanks

 

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Team Player

Yes speeds are grand during the day and early evening. Thanks ....

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Community Team - TT Staff

Hi hellogreg,

 

Thanks for confirming. I've passed this over now to our Network Team and will let you know as soon as I hear back. It's possible that our Network Team may also try and make contact with you directly.

 

Thanks

 

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Team Player

Hi Michelle I wonder have you heard back from the network team yet as I haven't. At this stage I think I've had just about enough of being messed about, this has been going on too long with as far as I'm concerned. I am now looking at other potential ISP's for the service that talktalk have so far failed to deliver.

 

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Community Team - TT Staff

Hi hellogreg,

 

I'm really sorry that you haven't been contacted. Would you like me to raise this as a complaint and for someone from our Tech Complaints Team to contact you directly?

 

Thanks